Refund Policy
Last updated: July 1, 2026
We want you to be genuinely happy with your Electnex purchase. This Refund Policy explains how returns and refunds work for orders placed on electnex.com.
30-Day Return Window
You may return most unused, original-condition products within 30 days of the delivery date for a full refund of the product price. Items must include all original packaging, accessories, and documentation.
How to Start a Return
- Email info@electnex.com with your order number and the reason for return.
- We'll send you a prepaid return shipping label and return instructions within 1 business day.
- Pack the item securely in its original packaging where possible and attach the provided label.
- Drop the package off with the specified carrier — you'll receive tracking confirmation once it's on its way back to us.
Refund Processing
Once we receive and inspect your returned item (typically within 3-5 business days of receipt), we will notify you of the approval status of your refund. Approved refunds for prepaid orders are issued to your original payment method within 5-10 business days. For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit, whichever you prefer — please provide your preferred method when initiating the return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once the packaging seal has been opened: in-ear headphone tips and earbud accessories. Products showing signs of misuse, physical damage not related to a manufacturing defect, or missing major components are not eligible for a full refund and may be subject to a restocking assessment.
Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with photos of the issue. We'll arrange a free replacement or full refund, including original shipping costs, at no charge to you.
Warranty Claims
Products that develop a fault after the 30-day return window may still be eligible for repair or replacement under the manufacturer's warranty listed on the product page. Contact info@electnex.com to start a warranty claim.
Exchanges
If you'd like a different size, color, or model, the simplest path is to return the original item for a refund and place a new order — this ensures the fastest turnaround since it doesn't depend on current stock reservations.
Contact Us
Questions about refunds can be directed to Electnex LLC, 4471 Meridian Commerce Way, Austin, TX 78745, United States. Email: info@electnex.com · Phone: 1-800-555-1234.